The new feature is just another weapon in the arsenal of the cell phone wars, each provider trying to eke out just a slightly higher market share while building customer loyalty. Free phones, camera phones, and phones that play music files, all bundled with long and expensive service contracts, have saturated the market. New ideas are springing forth to woo new customers and placate those who are finally seeing the bills. A recent survey by Jupiter Research indicates only a small percentage of cell phone customers want this new feature; most users of the DVR services can easily program their systems months in advance or over a computer without paying for additional service. For this feature to come into its own, the wireless providers will need to play up the easy accessibility and the "freedom to change your mind" angle if they don't want the venture to sink.