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Editorial: Livejournal Bigwig Says "You're All Sockpuppets and the Lurkers Support Us in Email"
- By Melissa Wilson
- Published 03/19/2008
- Online
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Melissa Wilson
View all articles by Melissa Wilson
Anton Nossik, the director of the blog division of SUP corporations, went on the record with Russian-language publication Izbrannoe about the Basic account kerfuffle and the planned user strike on March 21. The interview is a PR disaster made in Fandom Wank Heaven. Translated by Livejournal user RussianSwinga and verified by AltaVista's Babelfish, the interview makes one thing very clear: Livejournal users are not welcome at Livejournal anymore as far as Nosik is concerned. (Edit to note: another translation may be found here. Readers are invited to make their own comparisons between the two versions.)
Regarding the planned strike this Friday March 21st, he said, "I don't know any of LJ posters familiar to me, those I have friended and commented, that would want to join said boycott. I honestly don't know any people that would seriously take up that initiative. So I am presuming such an idea to be marginal at best. Something like calling all the advertisers in the American section of livejournal and calling on them to cancel their ads." He also scoffed at the notion that anyone has called the advertisers.
He went on to suggest that everyone participating in the boycott is actually a sockpuppet: "[A]ny person can create several hundred fake LJ accounts, comment in them that 'on the 21st of March I will be silent in protest.' Then you journalists can quote those fake users and list the names of those that were silent that day. And add a cute catchprase like 'that's just the top of the iceberg.'"
Then he lied about the previous payment structure which existed before SixApart purchased the company. "First let's try an understand what constitutes a base account. At one point those accounts were the main offering on LJ. Due to the poor financial situation of the creators, the lack of money for development. And that's when LJ was not a business, it was a hobby for students. Then users were told, and I quote, 'Even if you pay, you will receive NOTHING extra for it. Your money is a donation. Do you like the project? Donate!' Such a model was in place from 1999 to 2005."
I'd like to take this time to point out that I've had a Livejournal account since 2002, and a Paid account since 2003. Paid accounts, even then, offered more icons, more space, and more bells and whistles, and those of us who came to the service free found that we liked it enough to pay for more. Nosik is gravely mistaken about the history of his own company, and that's a serious problem on its own.
How he knows we're all socks: "Over the last 2 years base account registrations cover about 10 percent of new users.
And a good portion of those are virtual, created by already existing users for spamming, increasing search engine ratings, leaving comments that would get their account banned. So there is no real demand for base accounts, it's not a viable product. So we took it off the shelf. Users of existing accounts are still not forbidden to make their accounts base accounts (if they want to switch from driving a Mercedes to a Zaporozets." (One might then ask if the demand for Basic accounts is so low, why does the company care about that little revenue? Also, he neglects to mention community accounts, which make up a huge number of new Basic accounts.)
And finally, why he thinks the silent majority supports him: "The audience of LJ is divided into 3 groups. There is the silent majority, which uses LJ for their own needs and is indifferent to who, when and with what money made such a resource and supports it. There are the positive minority (7-10 percent in the Russian LJ), these people like LJ, they consider it useful and want it to develop further. They help us, including constructive criticism, thanks to which we correct our mistakes. And there is the third category. They endlessly, during the entire existence of LJ promote lour initiatives, whose only purpouse is to bring harm to LJ, its founders, their goal is to criticize, destablilize and ruin our reputation. They are usually motivated by wanting to attract attention to themselves. And they are successful every time. Their rhetoric is always the same - regardless of whether one blogs in English from California or in Russian in Moscow. These are the people that at one time wanted Brad Fitzpatrick to resign, when he was the sole lead of LJ. They asked to call each advertiser which cooperated with LJ and to threaten them with harm to their reputation, if he doesn't stop putting ads on LJ. They advocated going to competing platforms first for one reason, then another. ... The administration has reversed or corrected decisions, published apologies, restored accounts which were blocked due to differing points of view, made corrections to rules of use... With constructive dialog with LJ users, we can reform anything."
So in short, we dn't matter, our protest doesn't matter, and if we do say something, it's all from the same person anyway.
I think the strike should last a week.
(Thanks to DarkRoseTiger for the information.)
[Edit added by Cygnet; Melissa is on vacation.]
ETA: Mr. Nossik has posted a rebuttal of Melissa's editorial on his Journal, here. He has indicated he did not lie, and that the translation(s) misrepresent what he said. I would encourage our readers to review both sides of the matter, and read both his blog post and the reader responses to his post, and come to their own conclusions.
Additionally, I have extended an offer to Mr. Nossik for an English-language interview with Firefox News. As he appears to be able to write fluently in English, this should eliminate any issues with poor translations. We await his response.
-- Cygnet
Regarding the planned strike this Friday March 21st, he said, "I don't know any of LJ posters familiar to me, those I have friended and commented, that would want to join said boycott. I honestly don't know any people that would seriously take up that initiative. So I am presuming such an idea to be marginal at best. Something like calling all the advertisers in the American section of livejournal and calling on them to cancel their ads." He also scoffed at the notion that anyone has called the advertisers.
He went on to suggest that everyone participating in the boycott is actually a sockpuppet: "[A]ny person can create several hundred fake LJ accounts, comment in them that 'on the 21st of March I will be silent in protest.' Then you journalists can quote those fake users and list the names of those that were silent that day. And add a cute catchprase like 'that's just the top of the iceberg.'"
Then he lied about the previous payment structure which existed before SixApart purchased the company. "First let's try an understand what constitutes a base account. At one point those accounts were the main offering on LJ. Due to the poor financial situation of the creators, the lack of money for development. And that's when LJ was not a business, it was a hobby for students. Then users were told, and I quote, 'Even if you pay, you will receive NOTHING extra for it. Your money is a donation. Do you like the project? Donate!' Such a model was in place from 1999 to 2005."
I'd like to take this time to point out that I've had a Livejournal account since 2002, and a Paid account since 2003. Paid accounts, even then, offered more icons, more space, and more bells and whistles, and those of us who came to the service free found that we liked it enough to pay for more. Nosik is gravely mistaken about the history of his own company, and that's a serious problem on its own.
How he knows we're all socks: "Over the last 2 years base account registrations cover about 10 percent of new users.
And finally, why he thinks the silent majority supports him: "The audience of LJ is divided into 3 groups. There is the silent majority, which uses LJ for their own needs and is indifferent to who, when and with what money made such a resource and supports it. There are the positive minority (7-10 percent in the Russian LJ), these people like LJ, they consider it useful and want it to develop further. They help us, including constructive criticism, thanks to which we correct our mistakes. And there is the third category. They endlessly, during the entire existence of LJ promote lour initiatives, whose only purpouse is to bring harm to LJ, its founders, their goal is to criticize, destablilize and ruin our reputation. They are usually motivated by wanting to attract attention to themselves. And they are successful every time. Their rhetoric is always the same - regardless of whether one blogs in English from California or in Russian in Moscow. These are the people that at one time wanted Brad Fitzpatrick to resign, when he was the sole lead of LJ. They asked to call each advertiser which cooperated with LJ and to threaten them with harm to their reputation, if he doesn't stop putting ads on LJ. They advocated going to competing platforms first for one reason, then another. ... The administration has reversed or corrected decisions, published apologies, restored accounts which were blocked due to differing points of view, made corrections to rules of use... With constructive dialog with LJ users, we can reform anything."
So in short, we dn't matter, our protest doesn't matter, and if we do say something, it's all from the same person anyway.
I think the strike should last a week.
(Thanks to DarkRoseTiger for the information.)
[Edit added by Cygnet; Melissa is on vacation.]
ETA: Mr. Nossik has posted a rebuttal of Melissa's editorial on his Journal, here. He has indicated he did not lie, and that the translation(s) misrepresent what he said. I would encourage our readers to review both sides of the matter, and read both his blog post and the reader responses to his post, and come to their own conclusions.
Additionally, I have extended an offer to Mr. Nossik for an English-language interview with Firefox News. As he appears to be able to write fluently in English, this should eliminate any issues with poor translations. We await his response.
-- Cygnet
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Comments
Comment #1 (Posted by Anton Nossik)
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http://anton-nossik.livejournal.com/16069.html#cutid5
Comment #2 (Posted by Kitsune)
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Whoa. Russian businessmen don't seem to be big on public relations?
That's right, Mr Nossik, you just poke that beehive with your pointy stick and see what happens...
Comment #3 (Posted by msil)
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I read Nossik's preferred translation and didn't see much difference in the meaning. He seems to think that his clique represent LJ users as a whole, which is just silly.
Comment #4 (Posted by sashnik)
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You have got the picture perfetly right, I understand enough Russian to recognise an adequate translation here. Nossik's interview should be taught is business schools as a striking example of bad PR. It's just too much; livejournal.com - I delete my account, and fart in your general direction.
Comment #5 (Posted by an unknown user)
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Good!
Comment #6 (Posted by Yuri Panchul)
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Nossik is not an evil person. In fact, SUP is trying hard to add some powerful user interface features to LJ.
HOWEVER
You should understand that Nossik grew up in the Soviet Union where the art of public relations was very different from American PR. During the USSR everybody worked for the government. The Soviet government's PR had two goals:
1. "Potyomkin villages" - setting up some artificial displays of wealth and success to impress foreigners. For example they created a chain of "foreigners-only" stores called "Beryozka". These stores had some western good like Japanese stereos that were out or reach for ordinary Russians, who were not allowed to enter the store.
2. Hide things they did not like. For example, during Chernobyl nuclear catastrophe I was living in Kiev, less than 100 miles from Chernobyl. During the first few days government did everything to hide the information about the catastrophe and radiation from the people. They even did not canceled sport events like bicycle competition. At the same time government officials sent their own children as far away from Kiev as possible. Tons of people died from radiation-induced cancers and other health problems.
As a result, Russian people started to speak indirectly, analyze use Orwellian "double-speak" and get used to be treated like nothing.
During Gorbachev's "Perestroika" (1985-1991) there were serious efforts to reform the system. However during Putin's time some old habits came back to public life. Russia simply did not develop the tradition of openness and polite debate, because everybody is expected to act on rumors and intuition without clear rules. In addition, if some organization feels that it controls some resource (like SUP controls LJ platform or like Putin's Russia Gazprom controls selling natural gas to Ukraine), they tend to use this position of control to the abusive stage.
As I said, SUP is not the worst of its kind - they are simply unexperienced in dealing with international market. Also Nossik obviously confuses words "customers" and "followers". You cannot publically delare some customers "good" and "bad".
Comment #7 (Posted by Leva Cygnet)
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A quick note that anti-semitic comments will NOT be approved. Don't even bother; you will not find a sympathetic audience from the staff here. I'm also not approving comments having to do with Mr. Nossik's ancestry and purported nationality. I have no way to verify if they're true or not and I really don't think where he was born is relevant to issue of "poor customer service and inflammatory comments."
Comment #8 (Posted by nowinter)
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Nice article and comments. Lots of people here know Nossik either personally, or from his journal, or from his writings as a "real" newspapaer journalist. Common agreement is he doesn't mind saying nonsences. His mortgage advices from long ago are still sad jokes matter here in Israel
